Senzo offers flexible subscription plans including a free 7-day trial so you can experience the full app before committing. After the trial, paid plans are available on a monthly or annual basis — annual plans offer significant savings. Visit our pricing page for current plan details and pricing. No credit card is required to start your trial.

If you don't cancel before your trial ends, your account will automatically convert to a paid subscription and you'll be charged for the plan you selected at sign-up. You'll receive a reminder email before your trial expires. To avoid being charged, cancel at least 24 hours before the trial period ends through your Account Settings or by emailing support@senzoapp.com.

You can cancel any time — no questions asked. To cancel: log into your account, go to Account Settings → Subscription, and follow the cancellation steps. Alternatively, email support@senzoapp.com with "Cancel Subscription" in the subject line. Your access to premium content continues until the end of your current billing period. We won't charge you again after cancellation.

Contact our support team via live chat or email at support@senzoapp.com to request a refund. We review refund requests within 5–7 business days and you'll receive a response by email. You may qualify for a refund if you experience verified technical issues preventing normal use. EU residents have additional statutory rights under applicable consumer protection law. See our full Refund Policy for details.

We're sorry about that — it shouldn't happen. Please email support@senzoapp.com immediately with your registered email address and any payment confirmation you have. Our billing team will investigate and process a full refund if an error occurred on our end. We typically resolve billing issues within 1–2 business days.

Log into your account and navigate to Account Settings → Billing to update your payment details. You can add a new credit or debit card, or switch to a different payment method. Changes take effect on your next billing cycle. If you're having trouble updating your payment info, contact us at support@senzoapp.com and we'll assist you directly.

Go to Account Settings → Subscription and select the annual plan option. The change activates immediately and you'll be charged the prorated difference for the remainder of your current cycle. Annual plans offer substantial savings compared to month-by-month billing — typically equivalent to getting several months free.

All your invoices and payment history are available in the Billing section of your Account Settings. You can view and download individual receipts as PDFs for your records. If you need a specific invoice reissued or need help with your billing history, email support@senzoapp.com and we'll send it over.

We're working on group and team plans for organisations, schools, and corporate wellness programmes. If you're interested in a bulk or institutional plan, email support@senzoapp.com with details about your organisation and needs. We'll get back to you with available options and pricing.